HECO warning customers about utility impersonators

HECO Meter

Hawaiian Electric Company wants to warn customers about utility impersonators.

Customers have reported receiving telephone calls saying that their electric bill is delinquent and that they’re subject to disconnection.

Some customers were directed to pay their utility bill at a store using a service called “Money Pak.”

The caller also told customers not to make payments at the utility’s customer service office.

HECO says walk-in payments may also be made at these locations:

First Hawaiian Bank

  • Foodland
  • Kmart
  • Sack-N-Save
  • Safeway
  • Times Supermarket
  • Walmart

HECO encourages customers to call its Customer Service Center at (808) 548-7311 if they receive a suspicious call from someone claiming to represent the company.

Here are some safety tips to keep in mind:

  • Be careful when taking calls from an unidentified phone number; phones schemers will want to remain anonymous.
  • Don’t be afraid to ask questions; get their name, phone number and company name to deter any leading questions.
  • Hawaiian Electric employees would not direct you to make a payment at any location other than our customer service offices and those sites noted above.
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