Action Line Consumer Alert: Travel vouchers

The Hawaii Better Business Bureau is looking into a company it says uses deceptive marketing practices, by sending Hawaii residents travel vouchers.

It says the vouchers work, with some limitations, but when you try to redeem them, the company hard-sells you on other products.

“While you can get a free voucher for travel there going to be a lot of stipulations that kind of come along with it.  One is that you’re going to have to call into a number and you’re going to have to be approved by them first ” Hawaii Better Business Bureau Communications director Timothy Caminos said.

The Hawaii BBB says they ask you a lot of personal information like your marital status, your income and if you can attend a presentation.

“It’s not really money lost what they’re doing is they want to pitch you on an idea or pitch you on a service or product,” Caminos said.

He says they are selling a travel club program, they do get the service but it’s very expensive and complaints show the program does not follow through with what consumers are promised.

“A lot of consumers can’t travel on holidays or within a week of a holiday you need to leave or arrive within a certain time frame,” Caminos said.

He says it is not illegal to send the vouchers, but the company is not working directly with the airlines and that’s why there are limitations.

“Sometimes if you say you’re not interested they may try to sell you something different,” Caminos said.

This way of selling products has been around for a while and has targeted other consumers in other states.

“The best thing to do with this company is just go ahead and shred the piece of paper,” Caminos said.

If you have a consumer concern email actionline@khon2.com or call #591-4222 Monday through Friday from 11 a.m. to 1 p.m.

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