Phone, internet services restored on the Big Island

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Hawaiian Telcom says some of its customers in the Kailua-Kona area were impacted by service disruptions starting at about 5 p.m. Sunday.

Hawaiian Telcom dispatched crews, who traced the source to a fiber break in a remote, off-the-road site in Waikoloa.

Since the roads are washed out and the area is not accessible by vehicles, Hawaiian Telcom crews had to walk in all repair equipment about half-a-mile. Crews began splicing early Monday morning.

As a result of the fiber break, Hawaiian Telcom phone and internet services were limited.

The impacted areas included Pahala, Naalehu, Ocean View, Honaunau, Keahou, Kaloao, Kealakekua and Waikoloa.

At about 10:45 a.m. Monday, Hawaiian Telcom crews completed repairs to the fiber. The company says all impacted services should have been restored starting at 8 a.m.

Customers who continue to experience service disruptions should contact Hawaiian Telcom’s 24-Hour Service Center at 611 or 643-6111.

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