Sprint customers on Oahu may be experiencing an increase in dropped calls.
A company spokesperson said a project is underway to upgrade the island’s network.
It started last Monday, June 16, and is expected to last about two weeks.
“During that time, we do expect temporary drops in calls due to cell sites between shut down and turned back on after the upgrade,” said Heather Wong, corporate communications.
As of yesterday, June 24, Wong said drop rates have returned back to normal.
If customers continue to encounter prolonged issues with their service, they’re advised to call *2 to be connected to customer care.