MARYSVILLE, CA (KOVR) — A California dispatcher is being praised for keeping her composure while handling a call… from her own home.
She says she was just doing her job.
“(beep)…Can you respond to my aid…My child is choking, medicals in route,” the 911 operator said.
That’s the voice of Britney Melchor. She dispatched first responders to her own home.
“9-1-1 what’s your emergency?” Britney said.
“I have a one-year-old infant, swallowed something and he’s starting to choke on it,” Robert Melchor answered.
The call came in from her husband Robert. He noticed his son Maverick was turning blue.
He had swallowed a metal washer that fell off a piece of furniture.
“I heard him say an address and I perked up and then I heard him say it again and I recognized that as my own home address,” Britney said.
It was a shock, but Britney said she had to keep her composure and do her job to get Maverick help fast.
“He went completely limp, wasn’t breathing. At that point, I made the decision to take my middle finger and shove the object past his airway,” Robert said.
Robert says his past medical training helped him dislodge the washer and clear Maverick’s airway.
Crews arrived about the same time.
The family got this x-ray of the washer inside Maverick’s stomach after their trip to the hospital.
“My first reaction was getting help to him right away. Just like any other 911 phone call that I’ve ever had, my first instinct is to do my job and help save that life,” Britney said.
Britney says she just did what she’s trained to do, but her bosses are proud of her performance under pressure.
“It’s an extremely hard job…And then to have to deal with hearing about her own child being in peril. Just the amount of composure, professionalism and poise, it really stood out,” Dep. Chief Aaron Easton, Marysville Police Dept. said.