MINNEAPOLIS (WCCO/CNN) – A Minneapolis man was kicked off a Southwest Airlines flight after he used social media to complain about a boarding agent.
“I was left very upset, very embarrassed, very humiliated,” Duff Watson said.
It started when Watson tried to board a Southwest Airlines flight with his kids. He’s an A-list passenger, meaning he gets priority boarding. But a gate agent wouldn’t let his 6 and 9-year-old children board with him, so they’d all have to wait to board later.
“In leaving I said, ‘real nice way to treat an A-list, I’ll be sure to tweet about it,’” Watson said.
And he did.
“Something to the effect of wow, rudest agent in Denver. Kimberly S., Gate C39, not happy, @SWA,” Watson said.
Soon after getting to their seats, the family of three was asked to deplane.
“She said her safety feels threatened because of what I tweeted,” Watson said.
“She said I’m going to call the cops. I thought something bad was going to happen, like my dad was going to jail,” the man’s daughter, Lucy, said.
“And that’s when my children started crying,” Watson said.
Watson says he doesn’t understand why his family was targeted.
“There was no use of profanity, there were no threats made, nothing other than you know a terse exchange between a customer service agent and a customer,” Watson said.
Watson says he was forced to delete the tweet.
“She said you can’t board the plane unless you delete that tweet,” Watson said.
Southwest Airlines sent this statement, saying:
A customer was removed for a short time and continued on to Minneapolis. and the incident is currently under review.
Southwest apologized to Watson in an email and sent three 50-dollar vouchers.
But, Watson says he won’t fly the airline again.