200 out of power as crews progress with Hawaii Island restoration

Photo courtesy Hawaiian Electric Companies
Photo courtesy Hawaiian Electric Companies

Hawaii Electric Light on Thursday completed repairs to all of the major damage Tropical Storm Iselle caused to the electric system in subdivisions in the Puna District.

In total, an estimated 200 customers remain out of power.

Electric line crews Friday are focused on a number of smaller outages, each affecting small pockets of customers, scattered across the following areas: Ainaloa, Hawaiian Acres, Fern Acres, Hawaiian Beaches, Hawaiian Paradise Park, Hamakua, Kalapana, Leilani Estates, Nanawale Estates, Orchidland Estates and Upper Puna.

Customers who are still without power should report their outage by calling 969-6666.

“We truly appreciate the patience and understanding our customers have shown. Our community has come together and supported each other throughout this process. We want our customers to know we’re not letting up and we’re committed to restoring service to everyone affected by the storm,” said Darren Pai, Hawaii Electric Light spokesman.

Utility crews are working with the county and other agencies to clean up storm debris and damaged utility equipment. As a safety precaution, customers are reminded not to touch or move any fallen poles, lines or other utility equipment.

Customer Information Center in Puna

Hawaii Electric Light’s Customer Information Center will close at 4 p.m. Friday. The center is at the Leilani Estates Community Center at 13-3441 Moku Street in lower Puna. Company representatives will be on hand to answer questions from the public and provide the status of repairs. Free Wi-Fi access and a charging station will also be available at the center. Customers may bring their electronic devices to the center and get them charged there.

After the center closes, customers may call 969-6666 for status updates.

Scam Advisory

Hawaii Electric Light has been informed of scams targeting Hawaii Island customers in the wake of Tropical Storm Iselle.

Customers reported receiving telephone calls from someone claiming to be a Hawaii Electric Light claims representative. The customers were asked to provide their social security number.

Hawaii Electric Light wants to remind customers that the utility will not contact customers to request personal information or direct customers to submit payments via options other than those listed on the back of the billing statement.

For your safety and protection:

  • Never provide personal, confidential or financial information to an unidentified individual.
  • Ask questions or ask for proper identification. Request the individual’s name, company name, and phone number.
  • Be cautious when responding to callers from an unidentified phone number. Phone scammers want to remain anonymous.
  • Be aware that today’s technology can be used to mask the caller’s phone number and the caller ID could indicate the call is originating from Hawaii Electric Light, even though it is not.
  • Report any suspicious activity to local police.

To obtain a claim form, please visit one of our customer service locations in Hilo, Waimea or Kona or online via Hawaii Electric Light’s website.

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