Board of Water Supply responds to critical audit

A recent review found that the Board of Water Supply’s billing system is filled with problems, and the board itself may ask you to advise them on how to fix it.

That is one of the recommendations the BWS may consider in response to a critical audit of the agency’s new customer care and billing system.

Board members on Monday heard how the agency is working to deal with the audit’s findings, including the way the agency calculates its monthly fee that is tacked on to the charge for water use, as well as the way the agency goes about reading water meters.

Chief engineer Ernest Lau said one way to be more transparent is to reach out to customers for ideas “and actually outreach and seek feedback from our customers, possibly even creating an advisory group on water rate increases.”

The agency is also reviewing proposals on how to redevelop six acres of property where the office sits in an attempt to raise money to ease the need for future rate increases.

The BWS hopes to report on all of those plans by the end of the year.

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