Weather-related phone and internet service outage reported in West Hawaii

UPDATE: As of 11 p.m. Saturday evening, Hawaiian Telcom has restored all services for customers affected by the outage.


UPDATE: As of 10:30 p.m. Saturday, Hawaiian Tel technicians have installed a new replacement cable and have begun splicing. The company says some customers will begin to see service restored shortly. All customers are estimated to have services restored by about 2 a.m. Sunday.


Hawaiian Telcom reports of a service outage on the Kona side of the Big Island, affecting 20,000 phone and 5,500 internet customers in Waikoloa to Pahala.

Wireless carriers may be impacted as well.

According to Hawaiian Tel, the weather-related outage was caused by a wind-snapped 36-strand fiber cable located along Mamalahoa Highway, near Hualalai Ranch.

Reports say service was down at approximately 3:30 p.m.

Crews are at the scene of the remote and heavily wooded location, and they will have to trim the trees before conducting repairs.

If service is not restored by Saturday evening, maintenance will continue throughout the night.

Phone and internet service is expected to be restored by tomorrow.

Also, due to issues with phone services in West Hawaii, emergency 9-1-1 and calls to the police may be affected.

It is requested that those needing police assistance who are having trouble making phone contact go to their nearest police station.

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