Consumer Alert: Don’t fall victim to ‘quick fix’ car repairs


Looking for a bargain? Better be careful who you do business with.

It’s a lesson a Honolulu man learned after paying more than $600 to get his car repaired. Now, he’s out the money and says his car looks worse than before.

Kyle Kaiser thought he had stumbled upon a bargain when two men recently approached him and offered to repair his 2005 Honda Accord.

“So initially these guys stopped on the Ala Wai where I was parked at a stop sign and they offered to do it,” said victim Kyle Kaiser. “I had some damage here and basically there was a lot of paint but they said they can fix these dents and so I said how much.”

Kaiser said the men offered to do the work for $630, so he accepted.

“I wanted all of this taken care of, the scratches, the dent, but they basically wiped all the paint off and they did something here and basically I think it’s worse off than what it was originally,” Kaiser said. “Then the second thing is I had rust here as you can see they put what looks like a sticker here .”

Kaiser said the men worked for about 15 minutes before telling him they would be back the next day and finish the job.

“They did a basically not even a quick fix job,” he said.

So KHON2 took Kaiser’s story to Hawaii Better Business Bureau CEO Greg Dunn. He says Kaiser is just one of many victims.

“The frequency is increasing. We’re seeing these come in on the BBB Scam Tracker and (on our website) so these reports are starting to come in, we’re getting phone calls on it,” he said.

So what are the warning signs? Dunn says first ask questions, like are they licensed?

Also, shop around for several quotes and look online and see what others have to say about the company.

And beware of high-pressure sales tactics that force you to make a quick decision.

Unfortunately, Dunn says, there’s not much you can do once you’ve forked over your money.

For Kaiser, he says he’s learned his lesson.

“Now I’m going to have to go to a dealership and going to have to pay the big money. That’s what I should have done in the first place,” he said.

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