Number of 911 calls missed less than originally reported

The Honolulu Police Department said it missed 161 calls while the 911 system was down last week.

That’s down from the initial 200 missed calls that Hawaiian Telcom previously shared with KHON2 News.

Hawaiian Telcom’s list was based off the total amount of missed calls, which HPD then scrubbed to account for test calls made from within the department.

Internal problems for the HPD phone line started about 2:30 p.m Thursday, June 4, and spread to outside 911 calls for several hours.

After the system was fully restored after 9 p.m., police contacted the callers and asked if anyone still needed assistance. Only one of the 160 wanted to report a non-emergency situation.

An HPD spokesperson said no life-threatening calls were missed while the system was down.

Hawaiian Telcom said the outage happened during a planned software upgrade of all the emergency call centers statewide.

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