An Oahu woman is lucky she checked her bank account when she did, or else she would have been dealing with an outstanding balance that makes our entire state budget seem like chump change.
Longtime Honolulu resident Angela Kwong swears she’s not a serial shopper.
So imagine her surprise when she logged into her bank account statement Tuesday morning only to find an outstanding balance of more than $1.4 trillion.
“What did you think when you saw they charged you $710 billion not once, but twice?” KHON2 asked.
“I was shocked, and I couldn’t believe it. The first time I saw it, I had to go to my bathroom and get my glasses on to make sure it wasn’t just because of my bad eyes,” Kwong said.
Making the situation all the more frustrating, her bank initially told her their hands were tied.
“I called the customer service line and they said their system was down and my number was down and surprisingly, they said they couldn’t take the number down and was unable to return my phone call. They said there was nothing they could do,” Kwong said.
Financial advisers say it’s always a good idea to keep tabs on your accounts and statements, but even more so during the hectic holiday season, when hackers and scammers are on the prowl.
“They’re counting on the fact that your head is going to be on the holidays. Your head is going to be in acquisition ecstasy, and at that moment, there’s a point of vulnerability and that’s when they strike because hackers or identity thieves and scammers, all take advantage of people when they feel there’s a moment of distraction and a moment of vulnerability,” said Adam Levin, cofounder and chairman of Credit.com.
“It’s kind of funny when you look at it, but it’s also kind of scary, because if the number was a little bit more normal, then I may have sort of overlooked it,” Kwong said. “I’ll definitely keep my eye on my phone and my computer and my bank statements.”
Kwong’s case was due to a technical glitch that the bank cleared up late Tuesday afternoon. View the update here.