UPDATE: Samsung says that Note7s purchased in the U.S. after Sept. 15 should not be affected by the battery issue. The company has release a tool to check if your phone is one that needs to be replaced.
You’ll need your device’s IMEI or serial number. If you’re phone still has a charge, you can go to “Apps > Settings > About Phone or General Management > Status > IMEI information or Serial number.” If you don’t want to power up your device, you should also have the IMEI or serial number under the Note7 logo on the back of the phone.
(CNNMoney) — Federal consumer safety regulators on Thursday formally recalled 1 million Galaxy Samsung Note 7 smartphones after dozens of users reported the device caught fire while charging.
The U.S. Consumer Product Safety Commission told customers to “immediately stop using and power down” the device.
Samsung said on September 2 that it would stop selling Galaxy Note 7s. The company has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage from fires fires, the CPSC said Thursday.
Since then, Samsung has urged customers to turn off the phone and contact their carrier or Samsung to get a free replacement.
In the meantime, the FAA told airline passengers to turn off the phones when flying due to the safety risk. And the CPSC asked Note 7 owners last week “to power them down” while a recall plan was in the works.
Outside the U.S., Samsung has offered other solutions to consumers. In its home market of South Korea, the company says it will debut a new “battery-problem-free” Note 7 phones on Monday.
The company has sold 2.5 million of the devices worldwide since introducing them in August.
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.
To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.