Some residents double-billed for online motor vehicle payments

Check your bank statements.

We’ve learned some Oahu residents may have been charged twice for their online motor vehicle payments.

We started looking into the issue after a viewer told us they were billed twice for their vehicle registration fee.

Department of Customer Services director Sherilyn Kajiwara responded in a statement:

AUTHORIZE.NET handles online motor vehicle payments for the city’s Department of Customer Services and this is a nationwide issue.

The company has acknowledged a problem regarding a processing error on a variety of payments made on September 22, 2016. Five hundred (500) customers nationwide were double billed on October 17, 2016.

Customers who may have experienced a double charge are asked to call AUTHORIZE.NET at 877-447-3938. The phone line currently has a recording accepting responsibility for the issue.

It’s not clear exactly how many of the affected customers are on Oahu.

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