Hawaiian Electric Company launched Wednesday an online map that will allow Oahu customers to report power outages and monitor restoration efforts on their computers or mobile devices.
The outage map displays real-time information for all known power outages across Oahu, based on reports from customers. The map will indicate whether troubleshooting crews are on the way or are already working to restore power. It will also provide information on the number of customers affected by an outage, an estimated time of restoration, and the cause of the problem, if available.
Customers will also find a link on the map to report a power outage or call Hawaiian Electric’s trouble line at 1-855-304-1212.
“We’ve listened to our customers, who’ve made it clear they want more information about power outages. They’ve told us they want to know someone is working on restoring their power, so we’re providing them with another option they can use to stay updated,” said Jim Alberts, senior vice president of customer service for Hawaiian Electric.
Users should note that during a power outage, Internet access will likely be available via data, not Wifi.